Privacy Policy

1. Introduction

CWB General Contracting ("CWB," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you interact with our website, chat widget, or SMS communications.

By using our website or submitting your information, you agree to the practices described in this Policy.

2. Information We Collect

We may collect the following types of information:

• Contact information: Name, phone number, and email address
• Project information: Details about your home improvement or construction project
• Location information: Property address or city/town for service area verification
• Chat transcripts: Conversations held through our website chat widget (Caleb)
• Usage data: Pages visited, referral source, UTM campaign parameters

3. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and project inquiries
• Schedule consultations and site visits
• Send you quotes, invoices, and project-related communications
• Send SMS messages related to your project or estimate request (see Section 4)
• Improve our services and website experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. SMS Messaging

Message frequency varies depending on your project activity. Standard message and data rates may apply.

Opt-Out: You can stop receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a one-time confirmation message and no further SMS will be sent. To re-subscribe, reply START.

Help: Reply HELP to any message for assistance, or contact us at cwbgeneralcontracting@gmail.com.

We do not share your phone number with third parties for their marketing purposes.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Policy, or as required by law. If you request deletion of your data, we will remove it from our active systems within 30 days, subject to any legal obligations.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP

8. Third-Party Services

We use the following third-party services to operate our business:

• Twilio: For SMS message delivery
• Anthropic (Claude AI): To power our website chat assistant

These services have their own privacy policies and handle data in accordance with applicable law.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated Policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: